Customer Service

At Thermic Innovations, we stand by our products. We offer a 120 day risk free trial on all purchases, as well as a one year warranty from time of purchase on any manufacturing defects. To return or replace your wrap, please contact us below and include your name, order number, and shipping address in the message. 

If you wish to exchange your Mozy for a different size, please fill out the contact form below and provide your name, shipping address, and new preferred size and we will follow up with return instructions. Requests are typically answered between 1-2 business days 

We'd love to hear from you with any additional questions or concerns! You can also drop us a note at 

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