Customer Service

At Thermic Innovations, we stand by our products. We offer a 1 year warranty from time of purchase on any manufacturing defects. To register your wrap, please fill out the contact form below with your order number found on your purchase confirmation. 

If you wish to exchange your Mozy for a different size, please fill out the contact form below and provide your name, shipping address, and new preferred size. We will process your exchange once you mail your wrap back to: 

Thermic Innovations 
265A Post Rd W
Westport, CT 06880 

If you wish to return your new Mozy, please mail the your wrap back in the original packaging with the hang tag in tact to our address above within 30 days of your purchase and contact us below with your name, and the shipping address on your order. Kindly note that products that are visible worn, missing original packaging, or damaged are not eligible for a return. Please allow 7-10 business days upon receipt of your return for your card to be refunded.