Customer Service

At Thermic Innovations, we stand by our products.

We are working hard to get all orders shipped as soon as possible! Most orders are processed within one business day and will ship from the Northeast. We offer free UPS ground shipping on all orders over $100 and expedited options are available at checkout including UPS Next Day for an additional fee. 

We offer a 120 day risk free trial on all purchases including exchanges and returns for undamaged product, as well as a one year warranty from time of purchase on any manufacturing defects. To return or replace your wrap, please contact us below and include your name, order number, and shipping address in the message. 

If you wish to exchange your Mozy for a different size, please fill out the contact form below and provide your name, shipping address, and new preferred size and we will follow up with return instructions. Requests are typically answered between 1-2 business days 

We'd love to hear from you with any additional questions or concerns! You can also drop us a note at hello@getthemozy.com or call us at 1-833-GETMOZY. 

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